Consumer Protection Laws In Pakistan.

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     Punjab Consumer Protection Act 2005. 

Certainly,  Every civilized society believes in the fundamental importance of Consumer Protection.

Who is a consumer?

Consumer protection laws in Pakistan Section 2(c) of the PCPA, 2005 defines the term “Consumer” as under.

Firstly, “Buys or obtains on lease. any product for a consideration, and includes any user of such product. But does not include a person who obtains any product for resale or for any commercial purpose.” Secondly, “Hires any services for a consideration and includes any beneficiary of such services.”

What are consumer rights?

Most importantly, according to the UN guidelines on consumer protection 1985. A consumer has eight basic rights. which are as follows. Rights to Basic, Safety, Information and right to Choose. Furthermore, rights to representation and being heard. Moreover. Redress, Consumer Education and Healthy Environment.

How can consumer rights be protected?

Certainly, only enforcement of the law does not serve. It requires a response from a citizen.  complaints must be registered in the Consumer Courts. Moreover, the case works as a power of consumer and to protect their rights.

Which remedies are available?

According to consumer protection laws in Pakistan. Upon violation of any provision of the Act. Consumer may file a claim for damages in Consumer Court. Furthermore, for which no court fee is required. Moreover, redress of following grievances consumer can file complaint before Authority. Upon Non issuance of receipts, exhibition of price list and mentioning date of manufacturing. Furthermore expiry, Non disclosures of qualification also fall under.

To whom a complaint can be made?

Complaints can be made to the following. Firstly, the Consumer Court. Secondly, to an Authority a District Coordination Officer.

What is the procedure of filing a complaint to get damages?

Firstly, Consumer protection laws  in Pakistan Serve a fifteen day legal notice on plain paper.  Served to the provider of defective products or faulty services. As the case may be, stating therein that he will redress the damage, suffered by consumer due to defective products or faulty services. The provider consequently pays damages to the consumer within fifteen days of receipt of legal notice. Otherwise, the consumer can file a claim for damages in the Consumer Court. However, legal notice should be served through acknowledgement. Finally, if matter is not resolved through legal notice, then consumer can file a claim for damages in the Consumer Court. Within fifteen days Claim can be filed by the consumer himself or through a lawyer.

What does a damage mean?

“Damage” means a loss caused by a product or service. Moreover, damages to the product and economic loss arising from a deficiency. A loss caused due to use of the product or service.

What are the obligations of manufacturers?

According to, consumer protection laws in Pakistan. The manufacturer of a product is liable for damages. Any damages caused by a characteristic of the product. Furthermore, condition that renders the product defective. If a damage is caused due to reasonably anticipated use of product by consumer.

What are the obligations of service providers?

Above all, a provider of service shall be liable to a consumer for damages. If caused by the provision of service that caused damages.

How much damages can a consumer claim?

Consumer can file a claim for damages before a Consumer Court. Damages can be claimed according to sufferings or losses. In conclusion, there is no limit in this regard.

What should consumers observe to protect their rights?

Consumers should observe the following in order to protect their rights. Check date of manufacturing and expiry of the products before purchase. Read ingredients, component parts, and instructions of the product or services. Moreover, inquire about rate list, price  of products or services.
Most importantly, always get receipt of products or services purchased. Ask for the capabilities or qualifications of the service provider. Besides, ask about quality of tools needed for provision of services. Ask about return and refund policy. Finally, check design and standard of the products. Above all, check for the product’s safety  warning.

Is there a remedy available against bait advertisement?

That is to say, Bait advertisement is covered under Section 22 of the Act.

Can consumer lodge complaint against an astronomer?

To clarify, no detailed answer is provided in Section 2 K of the Act. which states, “services” includes the provision of any kind of facilities or advice or assistance. such as provision of medical, legal or engineering services. But does not include following. Firstly, the rendering of any service under a contract of personal service. Secondly, the rendering of non-professional services like astrology or palmistry. Finally, a service, the essence of which is to deliver judgment by a court of law or arbitrator.

Is there any limitation for filing a complaint in court?

Certainly, Within 30 days from arising of cause of action.

Is there any pre-requisite for filling a claim in courts?

Yes, a 15 day legal notice is pre-requisite for filing claim in Consumer Court.

Is right of appeal available under this Law?

Yes, right of appeal is available under this law. An Aggrieved person may file appeal in Lahore High Court, within 30 days of final order of the Consumer Court. An appeal can be filed before Government within 30 day against the order of Authority.

 

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